Yemaya Love


♦ Over fifteen years professional experience in health education, health counseling and support in physicians’ offices, hospitals and in-home care environments

♦ Committed, compassionate, enthusiastic and proven leadership skills

♦ Skilled in working with medical staff at all levels within large/small organizations

♦ Loyal, supportive, non-judgmental, strong work ethic, quick learner and great team player

♦ Known for being resource to families, individuals and colleagues

♦ Excellent communication skills; use and understand medical terminology EDUCATION AND CERTIFICATES

♦ Completed Medical Coding Certification Program, Intensive 6 month program, GST BOCES, Elmira, NY 2010

♦ CPC Exam (Certified Professional Coder) – passed certification exam (10/10) Recertification needed

♦ Certificate of Completion Northeast School of Botanical Medicine

♦ Certification Trainings: ALACE Doula Certification Program (Association of Labor Assistance & Childbirth Educators); Dona Doula Certification Program (Doulas of

North America) Reiki training, Yoga Teacher Training for Pregnancy, Therapeutic Touch Training

♦ Completed coursework – Tompkins Cortland Community College, Dryden, NY


Intake & Assessment

♦ Experience conducting intake assessments with patients in their home environment

♦ Responsibilities at Planned Parenthood divided between reproductive and sexual health counseling and front end administrative tasks. As the initial point of contact

promoted a welcoming environment to new and existing patients

♦ Well versed with insurance information, applications, co-payments and verifications Medical Education, Counseling & Treatment

♦ As a self-employed Doula, provided physical, educational, emotional and family support to many families and mothers throughout the pregnancy stages including


♦ Counseled families and individuals on their options for adoption, abortion, pregnancy, birthing, medication, breastfeeding and related health care questions that arose

♦ Referred to outside agencies if needed

♦ Served as a liaison between families and medical staff

♦ Demonstrated skill and competence in the education and management of newborn, infant and postpartum care; provided individualized care to families for over 10 years

♦ Assisted Podiatrist with in-office surgeries, development of x-rays and the proper sterilization of instruments Medical Office & Support

♦ Competent in many office tasks including copying, filing, faxing, scanning, answering multi-line phones, balancing cash drawer, accounts receivable, data entry of

comprehensive patient information, confirmation calls, appointment scheduling, utilized NEXTGEN, MEDENT and FAMPLAN software systems

♦ Trained and experienced in EMR for NEXTGEN system

♦ Revamped paper filing system and transformed all information into MEDENT system

♦ Understands and adheres to medical office and confidentiality policies and procedures

o Versed in HIPPA and OSHA policies and laws


Medical Associate and Options Counselor, Planned Parenthood of the Southern Finger Lakes,

Ithaca, NY 2011- 2015

Postpartum In Home Care (Self-Employed) Ithaca, NY 1998 - 2010

Doula (Self Employed), Ithaca, NY 1998 - 2005

Medical Assistant WM Buffone MD, Ithaca NY 2005

Medical Secretary WM Pierce MD, Batavia, NY 1994

Medical Secretary Richard Moretuzzo MD, Akron, OH 1993

Dietary Department, United (Genesee) Memorial Hospital, Batavia, NY 1989 - 1990